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Page: FAQ

FAQ

Find Answers

FAQ

How long is the experience?

You can choose a Seoul Tram route that fits your schedule. The main experiences are 1 hour, 1.5 hours, and 2 hours. Weekend and weekday time slots may differ, so please check the booking page for the latest availability.

What route does the tram take?

Routes vary by product, season, and local conditions. Core routes usually connect central Seoul landmarks, traditional neighborhoods, and short walking stops.

Can children and older guests join?

Yes. Seoul Tram is designed for a wide range of guests. Please contact us in advance if a guest needs special assistance.

What happens in rain or snow?

For safety, operation may be cancelled or rescheduled in severe rain, snow, or unsafe weather. We will guide affected guests as early as possible.

Can solo travelers join?

Yes. Solo travelers are welcome. The experience is interactive and friendly, so it is also suitable for guests visiting Korea alone.

Before You Arrive

  • Please arrive at the office at least 20 minutes before departure for safety guidance, consent forms, and helmets.
  • Late arrival caused by the guest may not be refundable.
  • Please enter a correct phone number and email so we can contact you quickly.
  • After the tour, we may send local Seoul food recommendations by email.
Get Updates & More

Customer Support Hours

08:30-17:30 (Mon-Fri)

Company: WeRide Co., Ltd.

Business Registration No: 442-87-01126

CEO: Liptrot Vincent Temba (Co-CEO), Baek Si-young (Co-CEO)

Postal Code: 03157

Address: 2F, 206-2, 19 Jong-ro, Jongno District, Seoul, South Korea

2F, 206-2, 19 Jong-ro, Jongno District, Seoul, South Korea (WeRide Korea)

Email: hello@weridekorrea.com

Phone: 070-7722-9284

 

Customer Support

Contact

Copyright © 2025 Seoultram. All Rights Reserved. Do Not Sell My Personal Information

A new way to meet Seoul

Address

2F, 206-2, 19 Jong-ro, Jongno District, Seoul, South Korea (WeRide Korea)

Phone

Email

hello@weridekorea.com

Payment and Cancellation Policy

A full refund is available when cancellation is made at least 7 days before the experience. A cancellation made within 24 hours of booking may also be fully refundable when the experience starts more than 48 hours later. See the cancellation and refund policy for details.